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Category: Design

Half the Blank Page

In September 2014, I left Microsoft to join a new product team at Amazon. The project itself is still classified, but it’s a v1 technology product, which means we’re starting from scratch. An exciting opportunity, but it changes the way one has to approach the role of user experience. Instead of researching existing products and wireframing, the conversations really need to focus on context of use, user habits, and information architecture. Early on, it became clear that I’d be spending a lot of time sketching – too early for digital work, especially since digital work ends up being critiqued for…

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My Africa Diaries: The Final Sprint

Kenyans are renowned for their sprinting abilities… in stark contrast to my own physical proclivities. But I did my own form of sprinting today, with a back to back day on the heels of a successful Thursday. The first half of the day was brainstorming a plan for the iHub UX lab to become self-sustaining in a reliable way. Their opportunities are many and their point of view is strong, but it’s still a challenge to keep the doors open at times. It’s really exciting to imagine the potential impact they could have – after all, how many other chances…

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My Africa Diaries: Working at iHub

The primary reason I’m in Africa is as a volunteer for the Microsoft4Afrika program. One part of their outreach is to match professionals from Microsoft with identified technology needs in African countries. Many of the assignments are either teaching advanced skills or helping with infrastructure and IT needs. For my own part, I was matched with a request from the iHub in Nairobi for user experience training on developing products for Microsoft platforms. I’ve spent the better part of the last month preparing my curriculum from scratch – though I do teach an intro to interaction design workshop back in…

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My Africa Diaries: Prologue

Back in December, I was browsing the internal Microsoft forums (Yammer) and stumbled across an announcement for a new volunteer outreach program – MySkills4Afrika, part of the larger Microsoft for Afrika program. They were accepting applications from full-time employees to share their skills and expertise to energize the tech industry and entrepreneurship in Africa. Instantly, the posting spoke to me in that way you can’t quite ignore, even though travel or outreach to Africa never seemed like a realistic possibility for me up until that moment. Out of curiosity, I searched the available opportunities and discovered there were in fact…

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Fastpass is Dead, Long Live Fastpass+

In the past 6 months I’ve had the opportunity to use the new Disney World MyMagic+ system as a guest at Animal Kingdom Lodge on two separate trips – my honeymoon in October and a trip at the end of January. In October, we got to test the Fastpass+ system – which allows you to schedule rides before you arrive at the park – while still enjoying the old system. A shining moment of efficiency where we rode Big Thunder five times and Space/Splash Mountain twice each. Alas, that loophole is now closed – as of January, the old-fashioned Fastpass…

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