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Tag: medical

The Memorable Patient

A few days ago, I had arthroscopic knee surgery to remove the two screws that have been holding my shattered kneecap together since May 10th of last year. Hopefully, by doing this, I can jumpstart a final phase of recovery and move me out of the temporarily handicapped masses. Over the past year or so, the prospect of getting the screws out was a light at the end of the tunnel. I talked to many folks who have had hardware in for one reason or another, and all seemed to agree that if the option to remove the hardware is…

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On Service Design: Pain Medication

Service design is another branch of interaction design, like user experience, that focuses on a holistic view of systems that may or may not involve technology. In simple terms, service design seeks to improve how humans interact with a service or provider.

While many of us have encountered narcotic painkillers like Vicodin or Percocet (hello, spambots) for use after minor injuries or procedures like wisdom tooth removal, it’s a whole new ballgame if you’ve had the misfortune of needing a serious procedure due to illness or injury. Based on my personal experience and the experience of close friends, it feels like there’s a major hole in the service offerings of most medical providers when it comes to ending the use of this sort of medication.

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