A few days ago, I had arthroscopic knee surgery to remove the two screws that have been holding my shattered kneecap together since May 10th of last year. Hopefully, by doing this, I can jumpstart a final phase of recovery and move me out of the temporarily handicapped masses. Over the past year or so, the prospect of getting the screws out was a light at the end of the tunnel. I talked to many folks who have had hardware in for one reason or another, and all seemed to agree that if the option to remove the hardware is…
Service design is another branch of interaction design, like user experience, that focuses on a holistic view of systems that may or may not involve technology. In simple terms, service design seeks to improve how humans interact with a service or provider.
While many of us have encountered narcotic painkillers like Vicodin or Percocet (hello, spambots) for use after minor injuries or procedures like wisdom tooth removal, it’s a whole new ballgame if you’ve had the misfortune of needing a serious procedure due to illness or injury. Based on my personal experience and the experience of close friends, it feels like there’s a major hole in the service offerings of most medical providers when it comes to ending the use of this sort of medication.