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Voice Design Articles on Medium

Voice Design Articles on Medium

Published November 3, 2017

Over the past year, I’ve published a series of posts on the topics of voice user interfaces and conversational user interfaces. While not quite equivalent, these two topics are fundamentally linked, and over the coming years the two experience classes will likely converge far more than is seen today. Want to read more? Please join me for the following posts: Voice User Interface Design: New Solutions for Old Problems The voice user interfaces of today aren’t solving unsolved problems – but they are delighting customers and expanding inclusivity by providing the power of computing to customers in new contexts. The…

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Plus Ca Change: A Career Announcement

Published July 22, 2016

My ability to acquire an augmented reality Pikachu is not the only reason July 2016 is a momentous month for me. Today marks my final day in just under 2 years at Amazon. I am genuinely grateful for the opportunity to work on so many historic projects – almost all of which remain unannounced, but most of which will eventually see the light of day. Thank you to everyone who I had the chance to collaborate with on this journey. I will, of course, point out what features and products I worked on as they launch. As job changes are…

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User Testing: Unlocking Feedback with Post-Test Surveys

Published June 10, 2015

For the first time in a while, I’m designing and running my own usability studies. Carnegie Mellon cross-trains its HCI students in both research and design, so it’s a bit like riding a bike – it comes back eventually. Post-university, I used to run studies and focus groups when I was a producer in the video game industry, because we rarely employed dedicated UX folks – but that didn’t diminish the importance of getting feedback about work in progress. At Microsoft, however, the field of user experience is split into two specialties – Design and Research – so I usually…

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Business Travel for Beginners: Part 2 (The Journey)

Published April 22, 2015

In Part 1 of this two-part article, I discussed some of the quirks and speedbumps you might expect when planning a business trip. What happens next? Time for the journey to begin. While some of these tips may apply to all forms of travel, I find it’s far more important to be organized and comfortable when traveling for business, as your schedule is usually not your own, and snafus can mean lost income or opportunities. Packing Science You’re probably familiar with the TSA’s 3-1-1 rule. If not, go buy a box of quart-sized Ziploc bags. You can only bring toiletries…

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Business Travel for Beginners: Part 1 (Planning and Booking)

Published April 19, 2015

Business travel tends to sounds glamorous to outsiders. Yet the reality is often anything but – once you get past the initial adrenaline rush when you represent your company on the road. And the logistics can be overwhelming, especially for first-timers. Let me walk you through the basics of becoming a road warrior, one corporate trip at a time. In Part 1, we’ll tackle trip planning and booking. Allons-y! Credit Cards: The Currency of the Road Don’t have a credit card? For most travel situations, the lack of a credit card is a dealbreaker. There’s a lot of risk in…

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