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Tag: interaction design

Voice Design Articles on Medium

Over the past year, I’ve published a series of posts on the topics of voice user interfaces and conversational user interfaces. While not quite equivalent, these two topics are fundamentally linked, and over the coming years the two experience classes will likely converge far more than is seen today. Want to read more? Please join me for the following posts: Voice User Interface Design: New Solutions for Old Problems The voice user interfaces of today aren’t solving unsolved problems – but they are delighting customers and expanding inclusivity by providing the power of computing to customers in new contexts. The…

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Fall 2017 European Tour Itinerary

After months of planning, part 2 of my European voice design speaking tour is upon us. I’m honored to be speaking 5 times across 3 cities: Copenhagen, Stockholm and Oslo. Many of the events are close to selling out, so if one of these events interests you, please book immediately! Design Matters // Copenhagen, Denmark // Wed, Sep 28th NEW Keynote: “From Blank Page to World Stage” SOLD OUT – click here to join the waitlist. Most designers are experts at improving upon existing experiences – but how does your process translate to a brand new product? How do you…

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UX Rants: Facebook and Notifications

First in a series of blunt UX posts deconstructing problems with everyday scenarios. This time around? Notifications in Facebook. Notification systems are near and dear to my heart; I’ve worked in some capacity on 4 different notification systems across multiple teams. Unfortunately, Facebook is getting a bit too aggressive these days… Facebook, I get it. Folks are resistant to change. We complain every time you change a font size or add a pixel to a post box. But you’ve made some changes in the past few months that are hurting my ability and desire to interact with the app in…

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Plus Ca Change: A Career Announcement

My ability to acquire an augmented reality Pikachu is not the only reason July 2016 is a momentous month for me. Today marks my final day in just under 2 years at Amazon. I am genuinely grateful for the opportunity to work on so many historic projects – almost all of which remain unannounced, but most of which will eventually see the light of day. Thank you to everyone who I had the chance to collaborate with on this journey. I will, of course, point out what features and products I worked on as they launch. As job changes are…

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User Testing: Unlocking Feedback with Post-Test Surveys

For the first time in a while, I’m designing and running my own usability studies. Carnegie Mellon cross-trains its HCI students in both research and design, so it’s a bit like riding a bike – it comes back eventually. Post-university, I used to run studies and focus groups when I was a producer in the video game industry, because we rarely employed dedicated UX folks – but that didn’t diminish the importance of getting feedback about work in progress. At Microsoft, however, the field of user experience is split into two specialties – Design and Research – so I usually…

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