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Tag: service design

New Portfolio Entry: Echo Look

I am beyond delighted to formally share here that my “secret” Amazon project has finally been announced to the public and is making it into people’s homes. In 2014, I was hired into Amazon as employee #3 on the Echo Look project. The Echo Look is a first-of-its-kind home photography device that allows customers to document their wardrobes and obtain real-time feedback from stylists from the comfort of their homes. The Echo Look is also fully Alexa enabled – meaning not only hands-free operation of the fashion photography features, but access to everything else Alexa can do. As the first…

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Fastpass is Dead, Long Live Fastpass+

In the past 6 months I’ve had the opportunity to use the new Disney World MyMagic+ system as a guest at Animal Kingdom Lodge on two separate trips – my honeymoon in October and a trip at the end of January. In October, we got to test the Fastpass+ system – which allows you to schedule rides before you arrive at the park – while still enjoying the old system. A shining moment of efficiency where we rode Big Thunder five times and Space/Splash Mountain twice each. Alas, that loophole is now closed – as of January, the old-fashioned Fastpass…

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Blood Discrimination

I’ve posted before about my adventures with hemachromatosis, and my negative experiences with the Puget Sound Blood Center. Things since the last post hadn’t improved tremendously, but I still went (out of my way) to perform my therapeutic phlebotomies there since it was contributing healthy blood to the public blood supply. Now, normally, when I arrive at the blood center: 0) Call special hotline to make therapeutic appointment 1) Sign in with the volunteer. Explain that it is a therapeutic donation. 2) Volunteer says, “Oh, *I* can’t sign you in but someone will be over shortly.” Places Red Folder of…

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My Precious

I’m not a car nut or anything like that, but I DO love my car. It enables my life, spread out as it is over the entirety of the Puget Sound. It’s been with me longer than I’ve lived in Seattle. You don’t TRULY realize how important something is to you until it disappears, even if only temporarily. I bought the car new in 2004. My boyfriend at the time and I both worked at EA in northern California, but our schedules didn’t match and I needed to be able to come and go on my own. But since this…

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The Iron Maiden

Yesterday, I went in for a monthly phlebotomy (ie bloodletting) as ordered by my doctor. You see, I have a genetic condition called Hereditary Hemachromatosis, which was diagnosed in 2008. (It surfaced about 30 years earlier than normal for women). My “treatment” is to go to the blood center and donate blood, sometimes more frequently than is typically allowed without a prescription. Hemachromatosis is essentially the opposite of anemia. Your body absorbs iron too well – which may sound awesome to anemics, but iron can only leave your body in blood, and as it builds up in organs it can…

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